Which option is not a listed reason for canceling a case?

• A. The Case was created in error
• B. The HR Professional feels that the Member has the ability to resolve the issue
• C. It is a duplicate case
• D. The Member requests more time

Answer: (D)

Canceling a case means ending it because it’s no longer needed or was created by mistake. The options that fit that idea are when the case was created in error, when it turns out to be a duplicate, or when the HR professional determines the member can resolve the issue on their own—these all stop the process entirely. A request for more time, on the other hand, is about extending or delaying the work, not ending it. In practice, you would handle that by adjusting deadlines, putting the case on hold, or scheduling a follow-up rather than canceling. So the request for more time isn’t a listed reason to cancel—it's a cue to modify the timeline or status instead.