What action allows workflow items to automatically reroute to a selected Member based on the process ID and transaction type?

• A. Delegation
• B. Escalation
• C. Routing
• D. Forwarding

Answer: (A)

Routing is the mechanism that directs work items automatically to the correct member by applying predefined rules tied to the process ID and transaction type. This lets the system reroute items without manual intervention when a particular process and transaction type determine the appropriate assignee. Delegation, by contrast, involves transferring tasks from one person to another, typically by the current owner or a designated delegate, rather than automatically routing based on process characteristics. Escalation is about elevating items due to SLA or threshold conditions, not selecting a recipient from process metadata. Forwarding is usually a manual handoff by a user to someone else, rather than an automated rule-driven route.