The Member receives an email notification when their case is closed.

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Multiple Choice

The Member receives an email notification when their case is closed.

Explanation:
When a case reaches closed status, sending an email notification to the member is standard because it confirms that the issue has been resolved and provides a record of what happened. This automatic update helps ensure the member is aware the case is complete, can review the resolution, and knows any next steps. In typical case-management workflows, status changes trigger notifications to keep the member informed, so the statement is true. Options suggesting no notification or requiring opt-in don’t align with this common behavior.

When a case reaches closed status, sending an email notification to the member is standard because it confirms that the issue has been resolved and provides a record of what happened. This automatic update helps ensure the member is aware the case is complete, can review the resolution, and knows any next steps. In typical case-management workflows, status changes trigger notifications to keep the member informed, so the statement is true. Options suggesting no notification or requiring opt-in don’t align with this common behavior.

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