In order to view documentation regarding their case sent by the HR Professional working the case, the Member must _____.

• A. log into IPPS-A to access their case to view the documentation
• B. log into the Member portal
• C. request the documentation via email
• D. contact the Assigned Provider Group

Answer: (A)

Access to their case documentation is provided through the official system, requiring the member to sign in with their IPPS-A credentials to reach their case and view the documents. This ensures proper authentication, privacy, and an auditable record of who accessed the information. The documents are stored in IPPS-A for the member’s authorized view, so logging in is the secure and current way to access them. Using the member portal, emailing requests, or contacting the Assigned Provider Group bypasses these security controls and can lead to outdated or improperly shared information. Therefore, signing into IPPS-A and opening the member’s case is the correct approach.